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Warranty Technician
This Job has been viewed 13552 times
- Employer
- Madison
- Job reference
- 35386Emp
- Location
- Milton Keynes, Buckinghamshire
- Salary range
- competitive
- Job added
- 5 December 23
- Final date for applications
- 1 February 24
Job Description
Reporting to the Warranty & GSR Manager, the successful candidate will have experience in managing own workload, with responsibility of warranty review and decision making. He/she will need to be an enthusiastic team player with a proven track record of achieving their goals.
Successful applicants will be confident and clear communicators with excellent written and verbal communication skills. You’ll enjoy dealing directly with customers and have proven experience of this.
The role involves, but is not limited to:
- Ensuring Madison’s Warranty department meets and exceeds performance measures and customer expectations in relation returned warranty items.
- Control return of warranty items to our various suppliers whilst meeting their individual returns policies.
- Ensuring all complaints/issues are dealt with promptly and efficiently.
- Communicate and feedback relevant issues and information to relevant departments within the business.
- Provide warranty support to UK OE customers.
THIS ROLE IS BASED AT OUR MILTON KEYNES HEAD OFFICE
Skills/Experience Required
Passionate about bikes and cycling with a working knowledge of road and mountain bikes
Cycle/bike industry knoweledge
Ideally be qualified to Cytech Level 1 or 2 (or equivalent)
Good technical knowledge of Shimano products